1. Provision of Services
    1. The subscriber agrees to use services according to these terms of service starting from the installation date.
    2. The Subscriber is responsible for obtaining necessary approvals and authorizations for the supply, delivery, and installation of services.
    3. All risk in and to the Customer Premises Equipment (CPE) passes to the Subscriber upon delivery.
    4. If the CPE is lost, stolen, or damaged, the Subscriber must notify the company immediately and may be responsible for costs associated with replacement.
3. Use of Services and Equipment
    1. The Subscriber must not use the services in a way that causes harm, damage, or interruption of service to persons, property, or the services themselves.
    2. The Subscriber must only use the provided CPE.
    3. The Subscriber acknowledges that the CPE remains the property of the company and may not be modified or tampered with.
    4. Aggregation of the service, reselling of the services, or redistribution of the service through networking equipment is prohibited.
4. Duration and Cancellation
    2. After the initial contract term, the agreement continues on a month-to-month basis until cancellation or signing of a new agreement.
    3. Cancellation by the Subscriber is subject to notice and potential cancellation fees.
    4. The company may cancel the agreement under certain circumstances, with notice.
    5. Upon cancellation, the Subscriber may be liable for outstanding amounts and termination fees.
5. Payment
    1. Billing for services begins on the installation date.
    2. The Subscriber agrees to pay all amounts due in a timely manner.
    3. Payment is usually required upfront before the 7th of each month, with potential suspension and reactivation fees for late payments.
    4. Payment methods include direct debit, electronic funds transfer, or cash deposit.
    5. Failure to pay may result in further collection measures or termination of the agreement.
6. Support and Liability
    1. Faults should be reported through specified channels, and support is available during designated hours published on the website.
    2. The company is not liable for service disruptions caused by factors beyond its control.
    3. Customer equipment faults beyond the demarcation point may incur repair charges.
    4. The company's liability is limited, and it does not provide warranties regarding availability, accuracy, or security of services.
    5. The Subscriber indemnifies the company against losses or damages arising from misuse or failure to act as required.
7. Personal Information
    1. The company collects and uses personal data necessary for service provision and may use it for communication and marketing purposes.
    2. Appropriate security measures are implemented to protect personal information.
    3. The Subscriber acknowledges and consents to the collection and use of their data by the company.
8. General
    3. Notices from the company may be sent via email unless otherwise required by law.
    4. No indulgence or leniency granted by the company shall prejudice its rights.
    5. The subscriber must notify the company of any changes to their details.
    6. Disputes and jurisdiction are subject to the laws of the Republic of South Africa.

At Pres Connect, we are committed to providing exceptional products and services to our valued customers. We strive to maintain the highest standards of fairness, responsibility, and respect in all our interactions. This Code of Conduct outlines our commitment to treating our customers with integrity and upholding their rights.

1. Fair, Reasonable, and Responsible Behavior: We pledge to act in a fair, reasonable, and responsible manner in all dealings with our customers. We will conduct our business with honesty, transparency, and professionalism, ensuring that our actions align with the best interests of our customers.
2. Compliance with Specifications, Laws, and Regulations: We are committed to ensuring that all our services and products meet the specifications outlined in our licenses and comply with all relevant laws and regulations. We will consistently strive for excellence, delivering quality offerings that meet or exceed our customers' expectations.
3. Non-Discrimination: We will not unfairly discriminate against or between customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background, or sexual orientation. Our interactions with customers will be based solely on their needs, preferences, and the principles of equal treatment.
4. Courtesy and Care: We understand the importance of demonstrating utmost courtesy and care when dealing with our customers. We will actively listen to their concerns, respond promptly, and provide assistance in a polite and empathetic manner. We value their feedback and will work towards resolving any issues or complaints effectively.
5. Information and Transparency: We are committed to providing our customers with accurate and comprehensive information about our services, products, and pricing. We will ensure transparency in all our communications, enabling our customers to make informed decisions and choices.
6. Guidance on Customer Needs: Upon request, we will provide our customers with guidance and support in understanding and meeting their specific needs. Our knowledgeable staff will offer assistance, advice, and recommendations to ensure that our customers receive the most suitable solutions.
7. Confidentiality of Personal Information: We recognize the importance of safeguarding our customers' personal information. We will handle all customer data with the utmost confidentiality, complying with applicable data protection and privacy laws. Our privacy policies and practices will ensure the security and protection of customer information.
8. Referral to the Authority: If a customer has a complaint or issue that cannot be resolved through our internal channels, we will advise them to refer their complaint to the relevant authority. We are committed to cooperating with regulatory bodies to ensure the fair resolution of any customer concerns.

This Code of Conduct serves as a guide for all employees and stakeholders of Pres Connect in maintaining the highest standards of customer treatment and respect for their rights. We will continuously review and improve our practices to enhance the customer experience and build enduring relationships based on trust, integrity, and exceptional service.

By Pres Connect is ons toegewyd om uitstekende produkte en dienste aan ons klante te bied. Ons streef daarna om die hoogste standaarde van regverdigheid, verantwoordelikheid en respek te handhaaf in al ons interaksies. Hierdie Kode van Gedrag dui ons verbintenis aan om ons klante met integriteit te behandel en hul regte te handhaaf.

1. Regverdige, Redelike en Verantwoordelike Gedrag: Ons belowe om in 'n regverdige, redelike en verantwoordelike wyse op te tree in al ons besigheid met ons klante. Ons sal ons sake bedryf met eerlikheid, deursigtigheid en professionaliteit, en verseker dat ons optrede in lyn is met die beste belange van ons klante.
2. Nakoming van Spesifikasies, Wette en Regulasies: Ons is verbind daaraan om te verseker dat al ons dienste en produkte voldoen aan die spesifikasies soos uiteengesit in ons lisensies en voldoen aan alle toepaslike wette en regulasies. Ons sal voortdurend streef na uitnemendheid deur kwaliteit dienste te lewer wat aan ons klante se verwagtinge voldoen of dit oortref.
3. Geen Diskriminasie: Ons sal nie diskrimineer teenoor ons klante op grond van ras, geslag, ouderdom, geloof, godsdiens, geslagsvoorkeur, etniese agtergrond of seksuele oriëntasie nie. Ons interaksies met klante sal uitsluitlik gebaseer wees op hul behoeftes, voorkeure en die beginsels van gelyke behandeling.
4. Hofflikheid: Ons verstaan die belangrikheid van die grootste hofflikheid wanneer ons met ons klante te doen het. Ons sal aktief luister na hul bekommernisse, vinnig reageer en hulp bied op 'n beleefde en empatiese wyse. Ons waardeer hul terugvoer en sal daaraan werk om enige probleme of klagtes doeltreffend op te los.
5. Inligting en Deursigtigheid: Ons is verbind daaraan om ons klante van akkurate en omvattende inligting te voorsien oor ons dienste, produkte en pryse. Ons sal deursigtigheid in al ons kommunikasie handhaaf, sodat ons klante ingeligte besluite en keuses kan maak.
6. Begeleiding oor Klantbehoeftes: Op versoek sal ons ons klante begeleiding en ondersteuning bied om hul spesifieke behoeftes te verstaan en aan te spreek. Ons kundige personeel sal hulp, advies en aanbevelings bied om te verseker dat ons klante die mees geskikte oplossings ontvang.
7. Vertroulikheid van Persoonlike Inligting: Ons erken die belangrikheid van die beskerming van ons klante se persoonlike inligting. Ons sal alle klantdata met die uiterste vertroulikheid hanteer, in ooreenstemming met toepaslike wetgewing vir die beskerming van data en privaatheid. Ons privaatheidsbeleid en praktyke sal die veiligheid en beskerming van klantinligting verseker.
8. Verwysing na die Bevoegde Owerheid: Indien 'n klant 'n klag of probleem het wat nie deur ons interne kanale opgelos kan word nie, sal ons hulle aanraai om hul klagte na die betrokke bevoegde owerheid te verwys. Ons is verbind tot samewerking met reguleringliggame om te verseker dat klante se probleme eerlik opgelos word.

Hierdie Kode van Gedrag dien as 'n riglyn vir alle werknemers en belanghebbendes van Pres Connect om die hoogste standaarde van klantbehandeling en respek vir hul regte te handhaaf. Ons sal voortdurend ons praktyke hersien en verbeter om die klantervaring te bevorder en bestendige verhoudings op te bou gebaseer op vertroue, integriteit en uitstaande diens.